Select language

    Delay Compensation

    Our ambition is for all trains to be on time, but unfortunately, we do not always live up to this. If you have been at least 20 minutes delayed, you can apply for compensation. The compensation is based on the size of the delay and the ticket fare.

    In the event of a delay, you are entitled to the following compensation:

    • 50 % of the ticket fare for a delay of 20–39 minutes
    • 75 % of the ticket fare for a delay of 40–59 minutes
    • 100 % of the ticket fare for a delay of 60 minutes or more

    To apply for compensation, please contact the regional public transport company in the county where your journey with Öresundståg started. The following links will take you to the regional public transport companies' respective application form:

    * Also for journeys from Kungsbacka and Åsa

    ** If the delay arose in and exceeded 30 minutes in Denmark, otherwise Skånetrafiken

     

    For more information, please contact your regional public transport company.

     

    When traveling with another carrier―either separately or in combination with Öresundståg―the carrier's own terms of travel apply.

    Travel Before April 1

    For journeys prior to April 1, the previous Terms and Conditions of Public Transport in Southern Sweden apply.

    Resplus

    If you have traveled with a Resplus Ticket consisting of two or more subsequent train journeys, and have been delayed, you apply for compensation using the Resplus form.

    Further Reading