Terms & Conditions
Here you will find the terms and conditions of traveling by public transport in southern Sweden, and of ticket purchase via Oresundstag.se.
Terms and Conditions of Travel
For traveling on a Single Fare ticket with Blekingetrafiken, Hallandstrafiken, Jönköpings Länstrafik, Kalmar Länstrafik, Länstrafiken Kronoberg and Skånetrafiken, the terms and conditions of travel by public transport in southern Sweden (in Swedish) apply. These terms and conditions also apply when traveling by Öresundståg with Västtrafik.
When traveling with Öresundståg within Denmark, Danish rules apply, corresponding to those that apply to DSB. Look at DSB's website the link: "Fælles Landsdækende Rejseregler" or "Joint National Travel Regulations". You can also contact Skånetrafiken who is responsible for the route in Denmark for more information.
For traveling on a Resplus ticket, Samtrafiken's terms and conditions of travel for Resplus journeys apply. For vehicle-specific rules such as amount of luggage, bicycles, etc., the transport companies' own travel conditions apply, stated on the transport companies' respective websites.
For traveling on a Single Fare ticket with an other carrier, the respective transport company's own terms and conditions apply.
Tickets
This website offers two types of tickets: Single Fare tickets and Resplus tickets. A Single Fare ticket is a ticket for traveling with one individual carrier. A Resplus ticket is a ticket, marked ”Resplus”, for traveling with two or more carriers.
Age Limits
With Öresundståg you travel within Sweden at a discount youth fare until the day you turn 20 years. To and from Denmark, this applies until the day you turn 16 years. Two children under the age of 7 travel for free alongside a passenger with an adult ticket.
Other carriers may have other age limits and discounts.
Personal Tickets
A ticket is personal and only valid for the passenger whose name is entered. The ticket shall at inspection be shown alongside a valid ID. Passports, national ID cards, Nordic driver's licenses and the Migration Agency's LMA cards are considered valid ID's. Should the ID be lost, a police report is accepted in its stead. Children under the age of 16 need not identify themselves, but should if necessary be able to verify their age.
Ticket Validity
A ticket for travel by Öresundståg with a departure station in Sweden is only valid for travel with the departure specified on the ticket. A ticket for travel with the Öresundståg with a departure station in Denmark is valid for travel with any departure with the Öresundståg, on the same route, within 3 hours before and 3 hours after the specified departure time.
If your booked departure with Öresundståg is delayed or cancelled, you are allowed to use your existing ticket on an earlier or later departure with Öresundståg.
A ticket for travel by Öresundtåg with departure from or arrival in Sweden is valid for one (1) journey with county traffic, within the city zone of the place of departure one (1) hour before departure and the city zone of the place of arrival one (1) hour after arrival. For more information, contact the county transport company in question.
A ticket for travel by Öresundtåg with departure from or arrival in Denmark is valid for travel with local traffic within zone F + L in Copenhagen during the validity date. For more information, contact Skånetrafiken about the Danish travel conditions.
Method of Delivery
This website offers the following methods of ticket delivery:
E-ticket
The ticket is sent as a PDF file to the specified e-mail adress within 30 minutes of completed purchase. For traveling with Öresundståg, the ticket needs not be printed but can instead be shown on a smartphone, tablet or laptop. For traveling with other carriers, other rules may apply.
Mobile Phone Ticket
The ticket is sent as an SMS to the specified telephone number approximately 24 hours before departure. For journeys within 24 hours, the ticket is sent within 30 minutes of completed purchase. Mobile phone tickets cannot be sent to North or South American telephone numbers nor to telephone numbers exceeding 16 digits. Mobile phone tickets must not be forwarded.
Rebooking and Refunds
Öresundståg offers two types of tickets: Non-rebookable/non-refundable and Refundable. Please observe that other carriers may have other terms of rebooking and refunding. Thus, combined journeys containing several carriers may have varying terms per leg.
Non-Rebookable/Non-Refundable
The ticket can neither be rebooked nor refunded.
Refundable
The ticket can be refunded if cancelled before the scheduled departure time. A refund may be granted up to a year from the date of departure. The booking fee is not refunded.
Mobile Phone Tickets, E-tickets
Cancel the journey and contact our booking support at (+46)771-77 77 11 or bokningssupporten@oresundstag.se for a refund.
Refunds in Case of Illness or Death
In case of illness or death, a full refund of the ticket, including the booking fee, is granted regardless of ticket type.
In case of illness, a doctor's certificate, signed by a doctor and verified by the doctor's name, telephone number and stamp (alternatively a copy of the doctor's license), shall be provided. The certificate shall contain date and diagnosis, verifying that due to acute illness, you were unable to travel on the day the ticket was valid.
In case of death, a death certificate or certificate from a priest or a funeral agency shall be provided. The death of a close relative is also grounds for a full refund.
Certificate
When you send in the certificate, it is important that the booking number is included in the header. Also clarify which passengers in your booking apply.
Without a certificate, we cannot issue a refund, so it is important that you submit this as soon as possible.
The certificate can be emailed to: support@trainplanet.com
Mark the case with: Medical certificate + Booking number
Alternatively sent by letter to:
H1, To: TrainPlanet,
Box 613, 831 27 Östersund
Sweden
Fares
Öresundståg has fixed net fares for its tickets. On top of this, a booking fee and possibly a distribution fee is charged. Other carriers may have differing pricing models.
The VAT for domestic travel is 6 %. The VAT for country border crossing travel is 0 %, including the leg within Sweden.
Payment
The ticket distribution is a collaboration with Öresundståg AB and Train Planet AB and our payment provider is Klarna Bank AB. Klarna offers different payment opions depending on the market. All available payment options are shown before purchase. They are usually by card, invoice, Swish or installment payment.
Reclamations
Compensation claims and the like concerning Öresundståg shall be made out to the regional public transport authority where one's journey began. For more information, see Delay Compensation and Contact Us.